Our guests this past May were two members of the Welch Service Center Staff, Vivian McCall and Christopher Henry. It’s a lively open forum between the people that are often the first contact patrons have with the Welch Library, either by phone, virtual chat or in-person. They're definitely "on the front line" in terms of patron interaction.
0:58 - Describe your role as a member of the Welch Service Center?
4:12 - What are the biggest challenges that you face on a daily basis?
9:30 - Describe some of the services you provide
12:29 - What are the most rewarding aspects of your job?